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JOCELLE A.

Customer Support

Verified
$8/hr

Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Associate Degree

English proficiency Conversational

Professional Summary

Customer Service | Administrative Support | Scheduling | Healthcare

I am an experienced customer service and administrative professional with a background in cable and internet customer support, service appointment scheduling, hospital billing, and risk adjustment. I specialize in assisting customers, coordinating services and appointments, handling detailed information, and providing organized administrative support.

Expertise: Customer Service • Appointment Scheduling • Administrative Support • Billing • Healthcare Administration • Risk Adjustment • Client Coordination • Data Accuracy

Skills & Experience

Skills

Attention to detail 10+ Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation 2-5 Years
Coding 2-5 Years
- Customer Service 5-10 Years
• Time Management 10+ Years
Billing Operations 5-10 Years

Experience highlights

Associate Medical Coder – Risk Adjustment
Optum Global Solutions · April/2025 – /
Risk adjustment coding and medical documentation review
Billing Associate
The Premier Medical Center · June/2021 – Present
Medical billing operations and insurance claim processing
Customer Service Representative
Timberpro, Inc. · February/2018 – Present
Customer service and client support
Billing Associate
Olivarez General Hospital · July/2017 – Present
Hospital billing and medical record processing
Customer Service Representative
Cablelink and Holdings Corp (Linkserv Contact Services) · August/2015 – Present
Customer service operations and client relations
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