Executive Assistant | Team Manager | Customer Service | Digital Marketing | Social Media Manager

Verified

$10/hr

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Outline

Looking for Freelance work (6 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Transforming visions into tangible results! I'm a versatile professional who thrives at the intersection of administrative precision and digital innovation. As an Executive Assistant with a proven ability to provide comprehensive administrative and operational support to senior leadership. Adept at streamlining workflows, enhancing stakeholder relations, and leveraging strong skills in administrative assistance, customer service, and digital communication. Combines a proactive approach with expertise in employee relations, CRM software, and data management to foster efficient operations and contribute to strategic objectives.

Skills & Experience

Experience highlights

Executive Assistant

MyOutDesk, LLC · July/2024 – /

1. Working directly with the CEO and Directors of each department within the organization.
2. Providing administrative assistance, operational and project support to clients.
3. Creating printed & digital marketing materials such as flyers, posters and digital flipbook.
4. Maintained applicant tracking system (ATS), ensuring data accuracy for job posting and screening of applicants.
5. Performing other HR tasks such as running payroll, compliance management, record keeping and more.

Associate Manager - Account Management

Sutherland Global Services · September/2021 – Present

1. Supervising new hires of 15-20 experts and has 97% endorsement rate from nesting to production.
2. I’ve been on more than 100% when it comes to overall score for 6 months consecutive and ranking 1 or 2 on our cluster as Team Performer when it comes to NPS & FCR (First Call Resolution).
3. Successfully performed business reviews with the client.

Customer Service Representative

Sutherland Global Services · June/2020 – Present

1. Answered calls on an average of 18-20 calls per day and provided first call resolution to client inquiries about billing, technical concerns, account management and meeting the targeted sales.
2. I got promoted as a Customer Resolution Expert which focuses on creating resolution and being thorough with the product knowledge.

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