Technical Support

Verified

$5/hr

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Outline

Looking for Freelance work (6 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

I’m a customer service and technical support specialist with over three years of people solve problems and get the support they n

Skills & Experience

Skills

Customer Support 1-2 Years

Customer Support > Chat Support 6 Months to 1 Year

Customer Support > Technical Support 2-5 Years

Technical support 2-5 Years

WordPress Specialist 2-5 Years

Experience highlights

Customer Associate

ResultsCx · January/2022 – Present

-Provided front-line customer support for Boost Mobile clients
-Resolved customer issues related to dropped calls, network outages, and account access.
-Maintained accurate records of customer interactions using internal CRM systems

Technical Support

Concentrix · November/2022 – /

-Provided advanced technical support for web hosting customers
-Troubleshot WordPress issues Managed DNS configurations
-Utilized cPanel and WHM tools
-Worked closely with internal teams to escalate and resolve server and hosting platform issues.

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