Senior Customer care representative

Verified

$5/hr

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Outline

Looking for Part-Time work (4 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Hi, I’m Johara. I’m a Senior Customer Care Representative with several years of experience in customer service, financial account support, fraud prevention, and administrative tasks.

In my previousrole at TELUS Digital, I support financial accounts as a Fraud Analyst, where I review customer-submitted documents and handle account restrictions when necessary. I’ve also served as a Subject Matter Expert and Point of Contact, supporting leadership with process updates and internal communications. My experience has helped me develop strong problem-solving, attention to detail, and communication skills.

Before TELUS, I worked with ALORICA supporting AT&T customers with billing, payments, and account concerns, and I also worked with Ubiquity Global Services supporting BankMobile and PayPal debit card accounts.

I recently completed my Bachelor of Science in Business Administration, majoring in Operations Management, which further strengthened my understanding of business processes.

Skills & Experience

Skills

Office and Administration > Quality Assurance 5-10 Years

2-5 Years

Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation 5-10 Years

Account Management 5-10 Years

Customer service> Retail Banking > Financial Services 5-10 Years

Customer service > Sales Representative > Customer Support 5-10 Years

Customer Issue Resolution 5-10 Years

Customer Support > Email Support > Back Office > Subject Matter Expert (SME) 2-5 Years

Experience highlights

Senior Customer Care Representative

TELUS Digital · January/2021 – /

Fraud Analyst for Coinbase accounts, reviewed customer documents and implemented restrictions. SME/POC for process updates. Managed Ride with VIA transportation accounts and performed administrative tasks.

Customer Care Representative

ALORICA Alphaland · November/2019 – Present

Assisted AT&T customers with billing transfers, account modifications, and payment processing. Ensured accurate documentation and met quality and performance metrics.

Debit Card Support Representative

Ubiquity Global Services Inc. · November/2016 – Present

Supported BankMobile and PayPal Debit Card accounts, resolved card-related and financial inquiries. Awarded KDI Queen Award in 2017 for outstanding performance.

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