D2C E-Commerce Operations & CX Specialist (Shopify | WooCommerce | Gorgias | 3PL)

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I have a strong background in customer service and e‑commerce support, helping brands build trust and keep operations running smoothly. My experience in dispute resolution and customer communication has shown me how platforms like Shopify, WooCommerce, and Stripe connect directly to customer satisfaction.

I focus on practical solutions — reducing errors, improving ratings, and supporting fulfillment teams so customers receive reliable service. Whether resolving payment concerns or coordinating with 3PL partners, I aim to protect both customer experience and brand reputation.

Core Strengths
- Customer Experience: Skilled in dispute resolution and improving satisfaction.
- E‑Commerce Support: Hands‑on with Shopify, WooCommerce, Stripe, and Gorgias.
- Logistics Coordination: Working with 3PL partners to prevent shipping delays.

Availability: Open to supporting operations across multiple time zones.

Skills & Experience

Skills

Customer service > Sales Representative > Customer Support 10+ Years

Dispute Resolution 5-10 Years

Customer Support > Customer Service > Gorgias 1-2 Years

WooCommerce 1-2 Years

Freshdesk 2-5 Years

Shipstation 2-5 Years

Logistics & Supply Chain Coordination 2-5 Years

Shopify (Product listing, Order and Process management) 1-2 Years

Experience highlights

Customer Support & Operations Associate

DTC Beauty Tech & Consumable Wellness Brand · August/2025 – Present

• Boosted Trustpilot rating from 3.8 to 4.3 through customer outreach.

• Managed multi-channel support via Email, Social, DMs.

• Handled WooCommerce storefront operations and inventory audits.

• Coordinated with 3PL networks for fulfillment resolution. Optimized ZipChat AI ticketing engine.

B2B Logistics Support Associate / Fulfillment Support Specialist

3PL Company · July/2022 – Present

• Cross-functional B2B operations liaison for high-value e-commerce brands.
•Managed multi-channel logistics inquiries via Freshdesk.
• Maintained inventory across ShipHero, Logiwa, Zenventory, ShipStation. Resolved order bottlenecks and processed freight insurance claims.

Sprint Fulfillment & Exemption Desk Analyst (SFED)

ResultsCX · September/2018 – Present

• Executed Tier 3 policy governance for order exception requests.
• Ensured high-velocity fulfillment by resolving account data and activation blocks.
• Ranked top 10% globally for CSAT and FCR metrics.
• Managed drop shipment exceptions and system interventions.

Tier 3 Back-End Support

ResultsCX · June/2016 – Present

• Audited and processed complex refund requests and billing adjustments. Evaluated high-value financial exemptions.
• Mitigated checkout fraud and resolved subscription/billing anomalies.
• Managed end-to-end dispute resolution and chargeback mitigation.

Technical Support Specialist – VMU

ResultsCX · August/2013 – Present

• Handled advanced data configurations, customer platform navigation, and hardware troubleshooting.

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