Skills
Customer Support
2-5 Years
Social Media Manager
Less than 6 Months
Executive Virtual Assistant
Less than 6 Months
Real Estate Virtual Assistant
Less than 6 Months
Administrative Virtual Assistant
Less than 6 Months
Experience highlights
Customer Experience Associates
Full Potential Solutions
·
June/2024
–
Present
I ended my employment on July 2025. Handle various payment methods, including credit cards, checks, and electronic transfers, while ensuring all payments are accurately recorded and processed; provide prompt and professional support to customers with billing inquiries, issues, or disputes; and ensure all billing activities, such as generating invoices and processing payments, are completed accurately and in a timely manner.
Email Support
Awesome Cx
·
January/2022
–
Present
Provide timely and relevant responses to customer inquiries or issues while collaborating with cross-functional teams such as technical support, sales, and product development to resolve concerns and deliver comprehensive support, and clearly communicate offer details by specifying the discount amount, promo code, expiration date, and all applicable terms and conditions.
Sales Agent
Alorica
·
May/2022
–
Present
Provide exceptional customer service by responding to inquiries about room availability, rates, amenities, and booking procedures, efficiently modify existing reservations by accommodating changes to dates, room types, or special requests, and accurately manage payment transactions, including deposits, cancellations, and refunds.
