Skills
Written Communication
5-10 Years
Chat & Email Support
1-2 Years
Account Executive > Microsoft 365
2-5 Years
Customer service > Sales Representative > Customer Support
2-5 Years
CustCustomer Service
1-2 Years
2-5 Years
Chat support
1-2 Years
E-Commerce > Amazon > Inventory Management
1-2 Years
CRM > Salesforce
1-2 Years
Escalation Management
2-5 Years
Customer Support > Chat Support >Technical Support
1-2 Years
Basic Graphic Design>Canva
1-2 Years
Google Workspace
2-5 Years
Operations Coordination
2-5 Years
Content Development
1-2 Years
Experience highlights
Chat Support Representative
iQOR Philippines
·
June/2025
–
/
Handle 45-75 daily chat interactions. Ranked Top 10 Chat Support agent. Create and optimize support scripts. Investigate complex customer concerns and document interactions in CRM.
Customer Support Representative
iQOR Philippines
·
April/2025
–
Present
Screened customer concerns and routed cases. Explained billing charges and account balances. Coordinated with internal departments and escalation teams.
Junior Pastry Staff
V-Pub by Vikings
·
June/2024
–
Present
Assisted in dessert planning and budgeting. Purchased materials and monitored inventory. Baked 3-6 cakes daily for 70-250 customers. Maintained quality and food-safety standards.
Customer Support Representative
VXI Global Holdings B.V.
·
November/2020
–
Present
Handled customer calls for Cable TV and Internet concerns. Provided bill explanations and offered deals suited to customer budgets.
Technical Support Representative
Teleperformance Davao
·
October/2015
–
Present
Provided technical support for cable TV and internet services. Troubleshot issues, set up equipment, and scheduled technician visits.
