Skills
Fraud Analyst
2-5 Years
organisational skills, communication skills, problem solving
5-10 Years
Customer Service Representative
5-10 Years
Reservation & booking coordination, Customer service & guest support,Email and phone communication,Data accuracy & attention to detail
5-10 Years
Adapatability, Communication, Computer Skills, CRM tools, Microsoft Tools
5-10 Years
Office and Administration > Quality Assurance
2-5 Years
2-5 Years
Client Support
10+ Years
- Customer Service
10+ Years
Records Management
10+ Years
Documentation Management
10+ Years
Inbound & Outbound Calls
5-10 Years
Experience highlights
Reservations Sales Specialist
IHG – SC Reservations Philippines, Inc.
·
May/2022
–
Present
Managed high-volume inbound/outbound calls. Assisted guests with reservations, booking changes, travel inquiries. Resolved customer concerns while maintaining quality and productivity standards. Maintained accurate records using CRM systems.
Legal Assistant
Think Visa
·
July/2022
–
Present
Supported clients remotely via phone and email. Managed documentation and application tracking.
Advisor II – Fraud Analyst (Citibank Account)
Concentrix
·
June/2017
–
Present
Assisted customers with fraud concerns and account verification. Explained account activity clearly while protecting confidential information. Documented interactions and met quality expectations. Collaborated to deliver positive customer experience.
Business Manager
Rural Bank of San Juan Inc.
·
March/2012
–
Present
Assisted customers with banking inquiries. Prepared operational reports and records.
