Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Committed High-Achiever with proven track record of providing exemplary results.

Skills & Experience

Skills

Customer Support 5-10 Years

Customer Support > Sales Support 5-10 Years

Office and Administration 5-10 Years

Office and Administration > Organization 5-10 Years

Office and Administration > Time Management 5-10 Years

Marketing > Social Media Management 6 Months to 1 Year

Project Management > Asana Less than 6 Months

Project Management > Notion Less than 6 Months

Project Management > Trello Less than 6 Months

Slack Less than 6 Months

Experience highlights

Team Support Associate

Camp Australia (Microsourcing Philippines) · November/2023 – Present

Achieved a 90% productivity score each month for tasks assigned by the team.
● Maintained seamless communication with partner Regional Managers to ensure a 15-minute Service
Level Agreement (SLA) was met to one of the communication channels.
● Supported staff members with their shifts and concerns and assisted new staff members with their
onboarding process.
● Conducted outbound calls to confirm shifts and other information to the staff members.

Entrepreneur

Entrepreneur · July/2019 – Present

Directed daily operations and established systematic processes to ensure customer satisfaction.
● Managed sales and effective allocation of resources.
● Oversaw inventory management and negotiated with various vendors.
● Initiated different strategies and approaches to grow the business.

Hotel Help Desk Specialist| Reservation Sales Representative

Intercontinental Hotels Group · October/2017 – Present

Contributed to a 40% increase in calls answered by providing swift solutions and minimizing wait
times.
● Maintained an 85% score on surveys and consistently met team KPIs each month.
● Provided internal assistance to IHG hotels by assisting them with their concerns, reimbursement, and
billings.

Franchising Officer

Mont Albo Wellness Corp. · February/2017 – Present

Monitored and Optimized Facebook Ad Campaigns.
● Managed responses generated from Social media and email campaigns.
● Lead generation and conducted regular franchising presentations for possible new investors.
● Monthly billing, auditing, and quality checks of existing franchisees.

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