Skills
Communication
5-10 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
5-10 Years
Travel Coordination
Less than 6 Months
Active Listening
5-10 Years
- Customer Service
5-10 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
5-10 Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
2-5 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Google Workspace
2-5 Years
Complaint resolution
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
2-5 Years
Email & Phone Support
5-10 Years
*Administrative Support -
1-2 Years
Experience highlights
Advanced Technical Support I
Concentrix
·
January/2022
–
Present
Resolved account, service, billing, payment, subscription, and refund concerns via phone and email. Troubleshot login and service issues. Managed cases in Zendesk and coordinated with teams via Slack.
Customer Service Support
AFNI
·
March/2021
–
Present
Supported international and internal accounts through phone, email and chat. Handled billing, payments, account updates, subscriptions, cancellations, refunds, orders and complaints.
Customer Service Support
Teleperformance
·
May/2019
–
Present
Provided inbound phone support for international account. Assisted with billing, payments, account info, orders, refunds and service troubleshooting. Maintained records and escalated concerns.
Housekeeping Intern
City of Dreams Manila
·
December/2018
–
Present
Supported room preparation and inspection, guest requests, inventory management. Coordinated with hotel departments while maintaining cleanliness, safety and privacy standards.
Receptionist & Travel Agent Intern
Cygnal Travel and Tours
·
March/2017
–
Present
Assisted with flight and hotel bookings, itineraries, travel inquiries, records and payments. Coordinated with airlines, hotels and travel providers.
