Outline
Looking for Freelance work (8 hours/day) at $5/hour
Associate Degree
English proficiency Fluent
Professional Summary
Skills & Experience
Skills
Experience highlights
Delivering customer service through multiple channels.
Monitor and respond quickly and effectively to issues/requests received through Service Desk.
Submit daily, weekly and monthly reports as required
Data Management.
PBX system setup and technical support assistance.
Handles billing and customer service assistance.
Categorize and record reported queries and provide solutions.
Support problem identification.
Update users on the status of reported cases and advise users on appropriate course of action.
Monitor issues and requests from start to resolution.
Delivering customer service through multiple channels.
Contributes to creation of process documentation when needed
Submit daily, weekly and monthly reports
Categorize and record reported queries and provide solutions.
Logs incidents and service requests and maintains relevant records.
Provide essential online security advice and support to end users
Provide initial investigation and diagnosis and promptly allocates unresolved issues as appropriate.
Categorize and record reported queries and provide solutions
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