Skills
Customer service
5-10 Years
Hospitality industry
10+ Years
Administration
2-5 Years
Organizational Skills
10+ Years
2-5 Years
Communication Skills
10+ Years
Content Marketing
1-2 Years
Revenue Management
2-5 Years
- Customer Service
10+ Years
CRM Systems
2-5 Years
Problem Resolution
10+ Years
Chat Support > Social Media Management
2-5 Years
Customer Service>Sales
10+ Years
*Administrative Support -
5-10 Years
Experience highlights
Sales and Marketing Executive
ADS Electrical Contracting Pty Ltd
·
January/2024
–
/
Collaborated with marketing and sales teams on content marketing and cross-promotional initiatives. Managed CRM systems, social media accounts, and customer relationships. Prepared presentations and reports for executive leadership.
Cluster Sales Coordinator
Aloft & Element Me'aisam and Aloft Dubai South
·
July/2022
–
Present
Handled group bookings for leisure and corporate segments. Prepared group proposals and contracts. Trained sales team members on company procedures and provided administrative support to sales managers.
Sales Reservations Agent/Admin
Westin, Le Meridien and W Mina Seyahi
·
May/2021
–
Present
Maximized room revenue through conversion of telephone calls into sales. Handled customer queries on reservations. Identified sales opportunities and supported revenue management with special projects and payment follow-ups.
Sales and Services Associate
Marriott International
·
December/2015
–
Present
Processed all reservation requests, changes, and cancellations. Identified guest needs and applied sales techniques to maximize revenue. Trained new employees and handled guest complaints to ensure satisfaction.
Guest Relations Officer
Marriott International
·
October/2014
–
Present
Supplied guests with directions and information about property amenities and services. Resolved guest calls and special requests. Communicated VIP arrivals to designated personnel and followed up to ensure satisfaction.
