Skills
Front Desk Operations
1-2 Years
Booking & Guest Services
1-2 Years
Hospitality Customer Service
1-2 Years
Experience highlights
Front Desk Officer
Bulan Villas Siargao
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April/2024
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Present
Front Desk Associate experienced in managing reservations through Little Hotelier, assisting walk-in guests, handling check-ins/outs, and coordinating with housekeeping, restaurants, and tour providers to ensure seamless guest experiences.
Health Care/Financial Customer Service
Concentrix - UPA Ayala
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December/2024
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Present
Dec 2024 - Nov 2025
Healthcare and Financial Customer Service Representative skilled in managing high-volume calls, resolving member issues, and providing accurate guidance on HSAs, FSAs, HRAs, and medical/pharmacy benefits. Experienced in verifying account details, documenting interactions, and supporting members with claims, provider searches, and prior authorizations.
Front Desk Associate
Outpost Beach Hostel
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March/2023
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Present
Front Desk Officer experienced in reservations management, guest services, and tour coordination, with strong skills in handling inquiries, resolving issues, and ensuring smooth hotel operations. Also trained new staff and supported SOP improvement to enhance service quality.