Skills
Customer service
5-10 Years
Chat support
2-5 Years
Team Collaboration
1-2 Years
Customer Service Representative
5-10 Years
Office and Administration > Quality Assurance
1-2 Years
written and verbal communication
5-10 Years
Coaching and Training
1-2 Years
Voice customer service representative
2-5 Years
Multitasking and Time Management
5-10 Years
escalation handling
1-2 Years
Technical troubleshooting and support
2-5 Years
Probem Solving
5-10 Years
Documentation and record-keeping
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
2-5 Years
Customer Service - Tier 2
5-10 Years
Experience highlights
Customer Service Representative - Tier 2
ATLAS
·
January/2025
–
Present
Customer Service Representative
SOLO FUNDS INC.
·
February/2021
–
Present
Handled customer inquiries and provided support in fintech environment. Resolved concerns with professionalism and attention to detail.
Customer Associate I
CONVERGYS
·
June/2014
–
Present
Provided technical support for Time Warner Cable/Charter Spectrum Home Internet and WiFi Hotspot. Troubleshot technical issues and delivered quality service.
Product Support Representative
SYNNEX-CONCENTRIX CORPORATION
·
June/2013
–
Present
Linksys and Belkin Technical Support Representative. Handled customer inquiries and technical troubleshooting for networking products.
