General VA (Operations & Administrative Support Specialist)

Verified

$5/hr

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Outline

Looking for Part-Time work (6 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced Virtual Assistant with over 2.5 years of hands-on expertise in streamlining operations, managing multi-site payroll, and delivering frontline customer support. Skilled in managing Shopify email inquiries, accurate data entry including patient record updates and maintaining strict accuracy across daily timekeeping, invoicing, and agent files. Proven track record in social media content scheduling and client outreach in fast-paced startup environments.

Core Strengths: Multi-Site Payroll & Invoicing | Shopify Email Support | Data Entry & File Management | Patient Record Management | Social Media Scheduling and content creation.

Skills & Experience

Skills

Customer Support > Customer Service > Gorgias 6 Months to 1 Year

Payroll Processing 1-2 Years

Health Insurance Claims Specialist > Insurance Verification 6 Months to 1 Year

~Data Entry 1-2 Years

- Customer Service 2-5 Years

calendly 1-2 Years

Canva (Basic Design & Visual Content) 1-2 Years

Customer Service > Gorgias > Shopify 1-2 Years

*Administrative Support - 2-5 Years

Applicant Tracking System > Zoho 6 Months to 1 Year

Apollo.io 1-2 Years

Account Management; Customer Support > Sales Support > Lead Generation 1-2 Years

✔️Marketing > Appointment Setting 2-5 Years

Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management 1-2 Years

Experience highlights

Executive Assistant

TAB NY · January/2025 – Present

Managed executive email communication and scheduling. Assisted with content creation and social media management. Scheduled and organized business tasks using Zoho.

Administrative Assistant

One Voice Solutions · July/2025 – Present

Prepared daily and hourly productivity reports for agents. Managed agent records and internal documentation. Processed payroll for six operational sites.

Insurance Verification Specialist

Prestige Dental Clinic · March/2025 – Present

Verified patient insurance eligibility and benefits. Conducted appointment confirmation calls. Ensured accurate patient records and insurance documentation.

Customer Service Representative

Floafers E-commerce · January/2024 – Present

Provided customer support through chat and email using Gorgias. Managed customer orders and tracking using Shopify. Processed refunds, exchanges, and returns.

Appointment Setter

HelloRates · January/2024 – Present

Performed outbound calls for financial service offerings in startup environment. Scheduled appointments for potential clients using Calendly. Utilized Dialpad for call management.

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