Operations Team Lead

Customer experience and operations professional with 2+ years of experience in UK banking and financial services. Experienced in customer support, chat operations, escalations, coaching, mentoring, and performance improvement. I have progressed from frontline customer service to Academy Coach and Subject Matter Expert roles, supporting both customers and employees while maintaining high standards of quality, compliance, and customer satisfaction.

I am highly adaptable, tech-savvy, detail-oriented, and comfortable managing multiple priorities independently. I have strong written and verbal English communication skills and experience working with performance metrics and remote collaboration tools.

I am currently seeking a remote opportunity in customer support, customer success, virtual assistance, operations, quality assurance, training, or administrative support where I can contribute my experience and continue to grow professionally.