Outline
Looking for Full-Time work (8 hours/day) at $5/hour
Bachelor's Degree
English proficiency Conversational
Professional Summary
Hi!
I’m an E-commerce Operations VA with 6+ years of experience supporting Shopify and other e-commerce businesses with the day-to-day work that keeps stores running smoothly.
I help with Shopify store operations, order management, fulfilment coordination, customer support, dispute resolution, product listings, inventory management, and administrative tasks—so founders can spend less time on operational details and more time focusing on their business.
I also support the growth side of e-commerce through social media, digital marketing, content creation, and AI-powered workflows. This allows me to support more than just the backend—I can also help brands stay organised and consistent across their customer-facing channels.
If you’re an e-commerce founder looking for someone reliable to help manage the operational side of your business—and occasionally support marketing and content too—I’d be happy to connect.
Skills & Experience
Skills
Experience highlights
• Helped protect customer relationships during holiday shipping delays by proactively communicating order updates, addressing concerns, and resolving issues before they escalated into refund requests or payment disputes.
• Maintained a 95% order accuracy rate during a high-volume shipping delay crisis by proactively reviewing orders.
Process changes and cancellation of orders
Process returns, exchanges, and Refunds
Tracking and fulfilling orders
Responding to the reviews both negative and positive
Responding to customers' inquiries and concerns
Product Feedback
Make a bad review turn into a good review
Have some knowledge of building a Shopify Store
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