MSP Technical Support

Verified

$8/hr

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Outline

Looking for Freelance work (5 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced and detail-oriented MSP (Managed Service Provider) Technical Support Specialist with a strong background in delivering end-to-end IT solut

Skills & Experience

Skills

Software > Azure > Security - Azure Active Directory 2-5 Years

Service Now 2-5 Years

Active Directory 2-5 Years

Remote Desktop 2-5 Years

Datto rmm 2-5 Years

Experience highlights

MSP Technical Support

Mercury IT · June/2024 – /

• Handling customer technical support cases through phone and email submission
• Updating the company website with tech tips and brief documents
• Evaluating system potential through assessing compatibility of new programs with existing programs
• Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
• Maintaining system functionality by testing computer components
• Achieving computer stem objectives through collecting rel

Service Desk Analyst

Accenture · October/2021 – Present

• Log, validate and diagnose user issues, on the full range of products and applications used.
• Provide user with a solution through information gathering, analytical troubleshooting and problem research, or route or escalate the user to the appropriate resolution group.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Provide technical support for resolution of customers’ IT problems, incidents, issues, requests and queries.
• Liaise with othe

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