Outline
Looking for Full-Time work (8 hours/day) at $10/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
A dedicated and highly professional Technical and Customer Service Support Specialist with over 10 years of experience in handling inbound and outbound calls, chat, and email support.
I have worked in the BPO industry, providing technical and customer support for various accounts, including Vonage (VOIP), Xbox, Dell XPS, Sprint, and Lexmark. Additionally, I worked as a freelancer for Ninja Dialer (a VOIP company), specializing in chat and email support.
My experience includes using various tools such as Interactive Clients (IC), Siebel, Freshdesk, Freshchat, Stripe, MS Teams, Skype, Zoom, Intercom, and Discord.
I also have some experience with
, Amazon Seller Central, Webmail, Magento, Linnworks, MailChimp, and Convertri from my time as a virtual assistant for a project-based company.
I am willing to learn additional skills that would help me improve myself and my job.
Skills & Experience
Skills
Experience highlights
Answer inquiries on the dialer and billing
Process cancellation, Refund, and Credits
Troubleshoot minor dialer issues
Creating tickets for major issues to be forwarded to the dev team
Handle both inbound and outbound calls
Troubleshoot both hardware and software printer issues
Send technicians on-site
Send necessary parts to the technician on-site
Handle both inbound and outbound calls
Do remote access to pc
Troubleshoot on both hardware and software issues
Assist in installing software or OS
Send technician onsite
Process billing concerns like refunds, credits, cancellations, and inquiries.
Do warehouse inventory and office supplies
Deposit money in the bank
Check receipts to match the weekly income
Filing Documents
Process payroll
Check employees' attendance daily
Input sales in the system
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