Seasoned Technical & Customer Support Professional

Verified

$12/hr

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Outline

Looking for Full-Time work (8 hours/day) at $12/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Results-driven Technical & Customer Support Professional with expertise in leadership, process improvement, and cybersecurity awareness.

Skills & Experience

Skills

Team Leadership 5-10 Years

Customer Support > Technical Support, Data Entry , typing, administration ,Analytical, 2-5 Years

Experience highlights

Technical Support

ServerPlus (Remote - Freelance) · April/2024 – Present

April 2024 – January 2025
• Provided technical consultation and support, resolving 500+ technical issues per month,
achieving a high first-contact resolution rate and minimizing downtime.
• Diagnosed system inefficiencies and recurring issues, implementing strategic solutions that
reduced technical problems by 30%.
• Advised on workflow optimization, proposing and implementing operational improvements that
enhanced team efficiency and service delivery.

Customer Support Assistant

ShortPoint Inc. (Remote) · January/2020 – Present

• Provided timely and accurate solutions, reducing recurring complaints by 25%.
• Managed feature requests, ensuring seamless project transitions and goal completion.
• Optimized ticket assignments, balancing workloads across the support team.

Small Business Owner

Condo Rental Business · August/2019 – /

• Scaled revenue by 40% in three years through strategic pricing and marketing.
• Reduced operational costs by 25% through process optimizations.
• Negotiated vendor contracts to maintain high service quality.

Customer Support Specialist

Squadhelp (Remote) · August/2019 – Present

• Maintained a 95% customer satisfaction rate by providing proactive support and ensuring timely
issue resolution.
• Assisted clients with seamless product adoption and transition processes, enhancing overall user
experience.
• Guided customers through domain purchase decisions, providing recommendations based on
their branding needs and ensuring smooth transactions.

Operations Manager

Peak Outsourcing (On-site) · December/2018 – Present

Led a team of 60+ employees across two sites, improving productivity by 20%.
• Identified cost-saving initiatives, reducing expenses while maintaining quality.

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