Skills
Customer Support > Chat Support
5-10 Years
Marketing > Social Media Management
5-10 Years
Office and Administration > Google Workspace
1-2 Years
Virtual Assistance
1-2 Years
Ecommerce Support
5-10 Years
Experience highlights
Freelance Chat Support Specialist
Confidential Client (Freelance)
·
March/2024
–
/
Provide chat-based customer support for a private client, focusing on fast, accurate, and friendly communication. Manage daily inquiries, maintain engagement, and ensure a positive experience through responsive and detail-oriented service.
E-Commerce Lead / Customer Support Manager
Self Employed / Online Business Owner
·
July/2017
–
Present
Manage end-to-end eCommerce operations, including customer support, product listings, supplier coordination, and order processing. Handle chat and email inquiries, process returns/refunds, and ensure excellent customer satisfaction. Implement online promotions and monitor sales performance to maintain profitability and efficiency.
