Skills
Customer Support
2-5 Years
Typing, proofreading, Transcribing
2-5 Years
Experience highlights
Podcast Transcript & Content Specialist
Podigy.co - Remote
·
November/2022
–
Present
Reviewed and edited podcast transcripts for accuracy, clarity,
and proper formatting, maintaining 99% error-free output.
Uploaded and published podcasts across multiple platforms.
Call Quality Analyst
QA World - Remote
·
April/2022
–
Present
Monitored and evaluated sales calls to ensure adherence to scripts, quality standards, and compliance guidelines. Provided actionable feedback to improve sales techniques, customer engagement, and overall call performance. Collaborated with sales and training teams to enhance agent effectiveness and drive continuous improvement.
Subject Matter Expert/Team Lead
QA World - Remote
·
September/2020
–
Present
Led a team of transcribers and transcript raters, ensuring high-quality output and adherence to project guidelines. Served as the primary subject matter expert (SME), providing training, feedback, and support to team members. Reviewed transcripts for accuracy, consistency, and quality, while coordinating with stakeholders to meet performance targets and project deadlines.
Slack Community Coordinator
QA World - Remote
·
September/2018
–
Present
Managed and moderated Slack communities to foster engagement, support, and collaboration among members. Organized channels, facilitated discussions, answered member inquiries, and enforced community guidelines. Collaborated with internal teams to share updates, gather feedback, and maintain a positive, inclusive environment.
Transcriber/Transcript Rater
QA World - Remote
·
November/2017
–
Present
Accurately transcribed audio recordings into written text, ensuring clarity, grammar, and formatting standards. Reviewed and rated transcripts for accuracy, completeness, and adherence to quality guidelines. Maintained confidentiality and delivered high-quality work within tight deadlines.
