Skills
Install and configure software and hardware Install and configure software and hardware
5-10 Years
CCTV Installation/Configuration, Networking, Troubleshooting Hardware and Software, basic knowledge in Server Maintenance
2-5 Years
IT Support specialist
5-10 Years
Office and Administration > Computer Literacy, Data entry, Microsoft office Suite, Encoding,
5-10 Years
IT Support / Helpdesk skills, Ticketing system, Microsoft Office Tools, Basic Programming
2-5 Years
Computer Software and Hardware troubleshooting, Installation, Configuration and Troubleshooting Internet Connection, Photoshop edit, and others
5-10 Years
Office and Administration > Microsoft 365, Outlook, Excel, Word, Project, PowerPoint, Teams
5-10 Years
Experience highlights
IT Support Specialist
Security Bank Corporation
·
November/2022
–
Present
● Provided Level 1 and Level 2 remote and onsite IT support for hardware, software, and banking applications.
● Managed Active Directory accounts, permissions, and group policies.
● Supported network and server administration, ensuring system uptime and security.
● Used Ivanti for ticketing, and IT service requests.
Tech Support Associate
Accenture Inc.
·
February/2021
–
Present
● Delivered remote technical support for enterprise clients.
● Troubleshoot and resolve IT issues using ServiceNow.
● Ensured high levels of customer satisfaction through prompt issue resolution.
IT Officer-In-Charge
81 Property Management Inc.
·
June/2016
–
Present
● Managed IT infrastructure, system administration, and cybersecurity.
● Handled IT asset procurement, vendor coordination, and budget planning.
● Conducted end-user training on IT systems and security best practices.
