Outline
Looking for Freelance work (9 hours/day) at $10/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Skills & Experience
Skills
Experience highlights
Carcoop
Freelance - April -June 2025
● Managed and maintained accurate process documentation across departments.
● Conducted regular audits for compliance, including weekly contract reviews, verification of active Direct Debits, and SPLIT ID accuracy.
● Handled customer inquiries, comments, and messages on social media during off-hours or when the primary handler was unavailable.
● Supported social media management and assisted in creating graphic content.
● Troubleshoot and resolve technical issues related to
cryptocurrency transactions, account management, wallet
operations, and platform-related concerns.
● Delivered exceptional customer support by addressing inquiries via email and chat, ensuring a smooth user experience on the Coinbase platform.
● Assisted customers with cryptocurrency deposits, withdrawals,trading issues, and transfer-related queries, ensuring full compliance with security protocols.
● Managed customer inquiries across omni-channels (email, chat,and phone), ensuring timely and accurate responses.
● Leveraged data from support tickets to create weekly reports; identified top customer concerns and improvement opportunities.
● Processed orders and ensured CRM accuracy through continuous audits.
● Utilized CRM tools (Zendesk, Salesforce, Pronto) to document all customer interactions with high attention to detail, ensuring full compliance.
● Managed B2B inquiries via email and chat, ensuring timely
resolutions and accurate CRM documentation.
● Collaborated with suppliers to resolve order status, shipping discrepancies, and returns, enhancing client satisfaction.
● Delivered customer support through direct communication with suppliers and onshore partners.
● Managed e-commerce website, ensuring smooth day-to-day operations.
● Oversaw seller onboarding and ensure compliance with client guideline.
● Reviewed and approved vendor contracts, ensuring adherence to company policies and financial compliance standards.
● Developed a keen eye for detail, producing accurate Customer & Channel Pricing Sheets with comprehensive documentation.
● Utilized strong decision-making skills to enforce compliance and resolve contract-related issues.
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