Funnel Builder and Customer Service Specialist

Verified

$8/hr

Outline

Looking for Freelance work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

I specialize in crafting high-converting sales funnels and delivering top-notch customer service that drive business growth.

Customer Support 5-10 Years

Fraud Specialist 1-2 Years

Funnel Creation Less than 6 Months

Funnel Design Less than 6 Months

Accounts Receivable Validations Specialist

Promomash · July/2020 – Present

- Validated and disputed trade deductions
- Uncovered unnecessary deductions that helped
clients manage their margins

Client Happiness Agent/Happiness Account Manager

Promomash · October/2017 – Present

- Assisted Brand Managers and Brand
Ambassadors with any queries they had on field
marketing and trade platforms
- Answered emails and calls

Fraud Recovery Specialist II

JP Morgan Chase and Co. · May/2014 – Present

- Investigated credit card fraud transactions
- Attended conference calls with credit card
holders and merchants

QA Specialist

Ingram Micro · September/2012 – Present

- Conducted QA audits of emails and calls of
agents
- Coached the call center agents
- Generated QA reports

Customer Service Specialist

ePLDT · September/2006 – Present

- Answered supervisory calls
- Provided excellent customer service - Recipient
of Service Champion Award

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