Skills
Customer Support > Email Support
5-10 Years
Office and Administration > Data Entry
5-10 Years
Microsoft Office
5-10 Years
Experience highlights
Insurance Underwriting Support
RRDonnelley
·
January/2024
–
/
Conducts underwriting back processing activities which include policy typing, preparation of new policies, renewals, endorsements, renewal notices and certificates
Inspection review for properties and casualty insurance
Inputting of processing information into different Underwriting systems
Generation of policy information, specification, schedules and endorsement documents for issuance to external clients.
Insurance Operations Analyst
Accenture
·
March/2018
–
Present
Serves as point of contact (POC) for the team. Primary communicator between different agencies and broker. This involves relaying messages thru emails in shared mailboxes and answering inquiries
Reviewing and processing documents needed to file for a life insurance
Handling escalation process like refunds, cancellation and premium payments
Customer Service Representative
Inspiro
·
August/2017
–
Present
Assisting customers thru phone and chats regarding electricity reconnection, billing concerns and payment concern
Creating an incident ticket number regarding unexpected calamities that may affect/cause electricity outage.
Delivering an accurate information in order to exceed the satisfaction of the customers