Customer Support Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

Customer Service, Sales, Logistics & Operations Professional with 20+ years of experience across
customer support, account management, business development, sales, logistics coordination, and
operations management. Experienced in B2B and B2C environments, handling customer inquiries,
coordinating shipping and scheduling requirements, managing client relationships, generating leads,
supporting sales activities, and monitoring operational tasks. Proficient in customer service and
CRM systems, communication platforms, and productivity tools, with a strong background in
problem-solving, process coordination, and customer relationship management.

Skills & Experience

Skills

Account Management 10+ Years

Sales Management 10+ Years

Logistics Coordination 2-5 Years

- Customer Service 10+ Years

Inventory & Logistics Coordination 2-5 Years

Monday.com 1-2 Years

CRM > Salesforce 1-2 Years

Cold Calling 10+ Years

Team Supervision 10+ Years

Slack & Communication Tools 1-2 Years

Business development 10+ Years

Amazon Web Services 1-2 Years

Cost Estimate > Microsoft Excel 5-10 Years

Billing & Collections Management 2-5 Years

Contract Negotiation 10+ Years

Experience highlights

Customer Service Representative

Accenture · December/2024 – /

Support B2C and B2B customers with account inquiries, billing, technical issues. Manage tasks via , verify vehicles using fleetcare, coordinate shipping and document interactions via Amazon Connect.

Logistics Coordinator

Freelance · March/2019 – Present

Managed full logistics cycle from prospecting to collections. Coordinated with trucking providers, prepared quotations, maintained compliance with industry regulations, and resolved client and provider issues.

Sales Manager / Proprietor

BOM Enterprise · May/2017 – Present

Managed daily operations, customer accounts, supplier coordination, inventory, and billing. Increased sales turnover by 200% in four months through active customer development and business operations improvements.

Field Sales Supervisor

MIDA Food Distributors Inc. · February/2017 – Present

Supervised field sales activities in FMCG distribution.

Operations Manager

Sinmag Bakery Machine Corp. · October/2016 – Present

Managed operations for bakery equipment company.

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