Virtual Assistant

Verified

$4/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I aim to utilize my strong customer service skills, expertise in account security, and proven sales experience to provide administrative support.

Skills & Experience

Skills

Customer service skills 2-5 Years

Technical Proficiency 2-5 Years

Team Collaboration 2-5 Years

Problem solving and decision making 2-5 Years

Resourcefulness 2-5 Years

Experience highlights

Support Ambassador

TDCX · May/2022 – Present

Provide excellent customer support for Airbnb guests and hosts via phone, email, and chat.
Assist with inquiries, booking changes, cancellations, and complaints promptly and accurately. Utilize Airbnb's systems to resolve issues and educate customers on policies and services.
Handle escalated concerns with empathy and professionalism to ensure customer satisfaction. Collaborate with teams to address complex issues and improve service delivery.

Fraud Specialist

Concentrix, CVG Phil · August/2019 – Present

Monitor and maintain the security of customer accounts and sensitive information.
Implement security protocols and procedures to protect against unauthorized access and fraudulent activities.
Respond promptly to security incidents, investigating and resolving issues with a focus on minimizing impact.
Educate customers on account security best practices and assist them in securing their accounts.

Customer Service Representative / Technical Support

Teletech - Telstra · January/2017 – Present

Provide exceptional customer service via phone, email, or chat, resolving inquiries and issues promptly. Assist customers with technical support for Telstra products including internet, mobile, and home phone services.
Troubleshoot and resolve technical issues, escalating complex cases as necessary. Educate customers on product features, service plans, and promotions.
Process orders, service requests, and account changes accurately.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In