Skills
Customer Support > Customer Relationship Management
5-10 Years
Contract and Legal Knowledge
5-10 Years
Experience highlights
Secretary to the Sanggunian
Local Government of Infanta, Quezon
·
March/2016
–
/
See Section 469 of Republic Act No. 7160
Shift Lead
Integreon Managed Solutions
·
June/2013
–
Present
1. Manage day-to-day operations for a particular shift;
2. Develop expertise of the workflow processes;
3. Provide leadership and staff mentoring:
4. Collaborate with workflow team, client managers, ADCM and DCM across all shifts.
Team Leader
GXS Philippines Inc.
·
July/2009
–
Present
(1) Maintain post-sale contact with clients to facilitate a positive and productive long-term relationship; (2) Communicate with customers with regard to any account problems; (3) Discuss customer concerns and suggestions; (4) Focus efforts on product feedback, enhancement, upgrades, and development; (5) Handles add-on sales for clients; (6) Maintains work schedule: ensures reporting to work on time and regularly; (7) Develops account managers & drives teams to perform.
