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Jerrome M.

Customer Support & Financial Services Specialist | 5+ yrs CSR

Verified
$8/hr

Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

My experience includes phone, email, and chat support, assisting customers with billing inquiries, account concerns, and issue resolution. I have worked in fast-paced environments where I consistently handled high volumes of customer interactions while maintaining quality and customer satisfaction.

I also have experience working remotely, using CRM tools and communication platforms to efficiently manage customer requests and team coordination.

Core competencies:
• Customer Service & Support
• Billing and Financial Account Handling
• Email and Live Chat Support
• CRM Tools (Zendesk, Salesforce, etc.)
• Problem-Solving & Escalation Handling
• Multitasking in high-volume environments

Skills & Experience

Skills

Customer Support 5-10 Years
Finance and Administration 1-2 Years
Phone & email communication, scheduling, data entry, file management, CRM, virtual assistance 5-10 Years
Email / Chat / Social Media Support 1-2 Years
Contact Details Are Private

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