IT Support / Admin Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Administrative and IT Support Specialist with over 5 years of experience supporting daily business
operations and IT services in a corporate environment. Experienced in providing technical support,
troubleshooting hardware and software issues, managing Microsoft 365 accounts, maintaining IT
assets, coordinating with vendors, processing telecom billing, and preparing administrative reports
and documentation. Highly organized, detail-oriented, and committed to delivering efficient
technical and administrative support while ensuring smooth business operations.

Skills & Experience

Skills

IT & Technical Support 2-5 Years

Experience highlights

ICT Helpdesk Assistant

Hann Philippines, Inc. · March/2024 – Present

Provided Level 1 IT help desk support to end users via phone, email, and onsite assistance
Performed user account provisioning, modification, and deactivation for new hires and
offboarding.
Supported basic network connectivity and internet-related troubleshooting.
Installed, configured, and maintained desktops, laptops, printers, and mobile devices.
Experience using ITSM ticketing systems to log, track, and resolve IT support requests.

IT Admin Specialist

Hann Philippines, Inc. · September/2024 – /

Provided technical support for hardware, software, printers, and end-user issues.
Installed and deployed printers, desktops, laptops, and other IT equipment.
Collaborated with internal departments to support daily IT and administrative operations.
Maintained accurate IT records, reports, and technical documentation.
Administered Microsoft 365 user accounts, licenses, and email support.
Managed IT assets, inventory, and equipment documentation.
Coordinated with vendors for IT equipment, repairs,

Associate Software Engineer

Accenture · July/2023 – Present

Create and modify Objects, Fields, Page Layouts, Record Types, and Validation Rules.
Write simple to intermediate Apex Classes, Triggers, and Test Classes.
Fix bugs or improve existing Apex code.
Testing & Documentation.
Work closely with senior developers, QA testers, Business Analysts, and Product Owners

Technical Support / Sales

Majorel · June/2022 – Present

Guide customers in choosing the right Microsoft products (Windows, Office, Surface devices,
etc.)
Recommend subscriptions like Microsoft 365, Dynamics, Azure, and Teams based on needs.
Explain differences between subscription plans.
Troubleshoot Account & Login Issues (Microsoft Office).
Windows OS Troubleshooting.
Device Support (Connectivity Issue, Driver Updated, etc.).

Customer Service Representative

Concentrix · October/2021 – Present

Answer questions about orders, deliveries, returns, refunds, and product detail.
Assist customers via chat, email, or phone depending on support channel.
Resolve Order Issues.
Process Returns & Refunds.
Provide Product Support.
Manage Customer Accounts.
Monitor and Meet Performance Metrics.

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