Virtual Assistant, Executive Assistant, REVA, Technical Support

Verified

$8/hr

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Outline

Looking for Full-Time work (14 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a results driven Virtual Assistant and Technical Support Specialist with over 4 years of experience and 13 years in BPO

Skills & Experience

Skills

Customer Support 10+ Years

Office and Administration > Administrative Support 2-5 Years

Technical support 10+ Years

REVA 2-5 Years

Third‑Party Tool Integrations (Zapier / n8n / API) 2-5 Years

Experience highlights

REVA

Cyberbacker · November/2021 – Present

Ensuring that transactions progress smoothly and all necessary tasks are completed.
Conducting market research to gather information on property values, market trends, and competitive properties.
Additional administrative tasks as required, such as bookkeeping, expense tracking, and general office management.

Senior Client Service Manager

Accenture · May/2021 – Present

Cultivate and maintain strong, long-term relationships with key clients, understanding their needs, objectives, and challenges.
Identify opportunities for account growth and expansion, and create strategic plans to maximize revenue and client satisfaction.
Analyze and assess the specific needs and goals of clients, and work with relevant teams to customize solutions to meet those needs.

Service Desk

Accenture · March/2020 – Present

Create and manage service tickets or incident reports to document reported issues, track their status, and monitor their resolution. Prioritize and assign tickets to the appropriate support teams if necessary.
Provide excellent customer service by addressing inquiries, concerns, and technical issues with professionalism and patience

Customer Service Representative

Accenture · September/2018 – Present

Provided expert-level customer service by addressing inquiries, resolving issues, and offering solutions related to Google Hardware products.
Assisted customers in troubleshooting and resolving hardware and software problems, including setup, configuration, and connectivity issues

Subject Matter Expert

TechMahindra · February/2015 – Present

Possess an extensive and in-depth understanding of the subject matter or topic in which they are considered an expert. This expertise often involves years of experience, education, or training in the field.
Offer expert advice and guidance to individuals or teams within an organization seeking solutions to complex issues or challenges related to the subject matter.

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