Customer Service Associate

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Native

Professional Summary

A highly articulate BPO industry veteran transitioning into specialized virtual assistance, corporate writing, and CRM operations. Known for high-tier communication standards and a proactive approach to technology, I combine native-equivalent C2 English mastery with practical expertise in Salesforce CRM to streamline digital workflows and client relations.

Skills & Experience

Skills

Attention to detail 1-2 Years

Communication 1-2 Years

- Customer Service 1-2 Years

Customer Account Management 1-2 Years

CRM > Salesforce 1-2 Years

Accounting > Accounts Payable > Accounts Receivable > Billing 1-2 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 1-2 Years

Inbound & Outbound Call Handling 1-2 Years

Experience highlights

Customer Service Representative

Sutherland Global Services Inc. · November/2023 – Present

Handled inbound and outbound customer calls, resolved billing inquiries and account concerns. Managed customer data in Salesforce CRM, maintained confidentiality, and documented interactions accurately.

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