Skills
Coaching > Training and Development
10+ Years
ESL Teaching
10+ Years
Assessment
5-10 Years
Accounting > Financial Accounting > Analysis
5-10 Years
Design > Graphic Design > Instructional Design
5-10 Years
Notion
2-5 Years
Google
2-5 Years
SAP CRM
Less than 6 Months
Adobe > Photoshop
2-5 Years
AI Tools
1-2 Years
JIRA
2-5 Years
development
1-2 Years
Google Workspace
5-10 Years
Customer Support > Ecommerce > Shopify > Dropshipping > Chat Support > Email Support > Back Office > Customer Service > canva > editing
2-5 Years
Experience highlights
Lesson Assessment Manager
Novakid Global Inc.
·
January/2020
–
Present
Conducted QA assessments of online English lessons, evaluated teacher performance, delivered actionable feedback, analyzed trends, assigned training programs, designed assessment forms, led calibration meetings, leveraged AI tools to increase assessment speed by 300%.
Supplier Verification Specialist
Wayfair
·
April/2020
–
Present
Managed CRM ticketing system for product information verification. Investigated missing or inaccurate product data, contacted suppliers, conducted independent research, tracked tickets in Google Sheets, created reports analyzing trends.
ESL Teacher
Novakid Global Inc.
·
March/2019
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Present
Conducted 1-on-1 online English lessons for students ages 3-17, from beginners to advanced learners. Provided detailed post-lesson evaluations and actionable feedback. Used ManyCam and OBS for engaging lessons.
SAP CRM Business Systems Analyst Intern
Lexmark Research and Development Corp.
·
April/2017
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Present
Evaluated operational needs to design and implement SAP CRM system enhancements. Collaborated across departments to map, refine, and deploy business process improvements.
Teacher Trainer
51talk English International Limited
·
April/2016
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Present
Conducted onsite and online teacher training on TPR, gestures, comprehension checking, and curriculum. Led teacher onboarding and hiring evaluations. Developed training materials using PowerPoint.
