I can handle high-volume Chats, emails, Calls, and outbound calls attention to detail, integrity, active listening skills, and solving customer complaints in a timely and professional manner.
✅ I have been in the BPO industry for 5 years.
✅ Taking inbound, and outbound calls, chats, and emails. ✅ All accounts that I handled are based in the U.S.
✅ Handled a Telco account (Verizon Mobile Wireless), Healthcare account (UnitedHealth Group), Food and Grocery delivery service (Instacart), and technical account (Ring Amazon)
✅ I have a strong ability to multi-task and manage time effectively.
⭐⭐⭐⭐ Knowledgeable using Microsoft Word, Slack
⭐⭐⭐⭐ Google sheet, Google Meet, Outlook, Microsoft, Skype, Discord, Zoom
⭐⭐⭐⭐ SoftPhone: Zendesk and Avaya.