I am a data-driven Workforce Management and Reporting professional with 5+ years of experience leveraging data, analytics, and technology to improve business performance. My strongest differentiator is my advanced Microsoft Excel expertise, where I serve as a team point of contact for Excel-related reporting and have developed payroll validation templates that improved team accuracy and productivity by 20%. I specialize in transforming complex workforce data into actionable insights through enterprise-wide reporting, performance metrics, trend analysis, capacity planning, and data-driven storytelling. With 2+ years of Verint Administration and SME experience, I optimize workforce management processes and reporting across enterprise operations. I also bring experience with VBA, SharePoint, Tableau, Verint, CMS, and Workday, enabling me to bridge data analysis, process optimization, automation, and operational decision-making.
