Skills
Leadership, subject matter expert and compliance officer
2-5 Years
Collections Specialists
5-10 Years
Operations Workflow Management
2-5 Years
Design > Graphic Design > Canva
1-2 Years
Marketing > Audience Engagement
2-5 Years
Experience highlights
Workforce Analyst | Real Time Analyst | SME
TATA Consultancy Services
·
November/2019
–
Present
Responsible for analyzing, optimizing and managing process flows to ensure operational efficiency. I provided guidance and support to team members, shared best practices and handled escalations related to workflow issues. My role also involved identifying areas for improvement, implementing process enhancements and ensuring that team performance aligned with quality and compliance standards.
Collections Specialist | Logistics
Emapta Versatile
·
July/2004
–
Present
managing billing and payment coordination between clients and internal teams. My responsibilities included monitoring outstanding invoices, following up on overdue payments, reconciling accounts, and ensuring accurate financial records. I also collaborated closely with the operations and finance departments to resolve billing discrepancies and maintain strong client relationships.
