Customer Service Representative

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Customer Service and Technical Support Representative with over 9 years of experience in handling diverse accounts in The BPO industry.

Skills & Experience

Skills

Customer service representative, Multitasking, efficient call handling, time management, English languange proficiency, 5-10 Years

Experience highlights

Team Member

EXL Services · January/2024 – Present

• Provide customer support and assistance for 401k plans and benefits-related inquiries.
• Ensure compliance with company policies and quality standards.

Customer Service Representative

FIS Global Solutions · June/2018 – Present

• Handled financial transactions, account issues, and customer concerns.
• Maintained high customer satisfaction scores through effective resolution.

TSR

Harte Hanks · March/2017 – Present

• Provided troubleshooting and technical guidance for mobile devices.
• Assisted customers in resolving software and hardware issues.

TSR

VXI Global · October/2015 – Present

• Supported installation and troubleshooting of telecom services.
• Handled escalations and provided timely resolutions.

CSR

Sykes Asia · May/2013 – Present

• Assisted customers with account inquiries, billing issues, and credit card concerns.

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