Business Support Specialist

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Project Coordination and Finance Operations professional with 7+ years of experience supporting U.S. healthcare
insurance, consulting/brokerage, and government operations. Experienced in RFP and proposal management,
insurance data analysis, accounts receivable and payment application, billing reconciliation, data validation, and
operational support. Proven ability to coordinate cross-functional teams, manage timelines and deliverables, process
and reconcile financial transactions, and maintain accuracy across high-volume and deadline-driven workflows. Strong
proficiency in Microsoft Excel, Microsoft 365, and proposal management.

Skills & Experience

Skills

CASH APPLICATION ANALYST 2-5 Years

Account Reconcilation 2-5 Years

Data Analysis & Insights 2-5 Years

Bid & Proposal Management 2-5 Years

Experience highlights

Business Support Specialist (RFP Coordinator/Network Analyst)

WTW · October/2022 – /

• Supported the end-to-end RFP lifecycle, managing assigned requests through proposal management tools and email
while ensuring timely and compliant submissions.
• Conducted network analysis to provide client insights and support comprehensive proposal comparisons.
• Managed project timelines, requirements, approvals, inputs, and deliverables in coordination with U.S.-based teams
and cross-functional stakeholders.
• Coordinated with insurance carriers to resolve questions, obtain additional info

Project Evaluation Office I

Bureau of Internal Revenue · May/2021 – Present

• Coordinated, monitored and delivered monthly project progress reports to provide visibility into project status,
execution, and accountability.
• Supported project teams in using Smartsheet for project tracking, collaboration, and monitoring of deliverables.
• Provided operational and project support in response to changing organizational priorities and business
requirements.

Business Process Delivery Associate (Billing Reconciliation/Cash Application)

Accenture · September/2017 – Present

• Managed monthly end-to-end health insurance payment processing, ensuring accurate application of client payments
and maintenance of financial records.
• Performed accounts receivable application and billing-to-cash reconciliation, reviewing transactions and identifying
discrepancies requiring resolution.
• Supported the timely preparation and issuance of bill balance letters for applicable customer accounts.
• Reviewed financial and account information to support accurate payment application,

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