Skills
Customer Support > Email Support
10+ Years
Customer Support > Technical Support
10+ Years
Multitasking Empathy and patient/customer care Problem-solving abilities Communication skills (verbal and written) Time management
10+ Years
Office and Administration > Quality Assurance
5-10 Years
2-5 Years
Process improvement
5-10 Years
- Customer Service
10+ Years
Remote Troubleshooting
10+ Years
Escalation Management
10+ Years
Billing & dispute resolution
5-10 Years
Customer Support > Chat Support >Technical Support
10+ Years
Network Troubleshooting
2-5 Years
SaaS Support
5-10 Years
Team Coaching
10+ Years
Experience highlights
Technical Support Representative II
Support Ninja
·
December/2025
–
Present
Delivered technical support via phone and email for installers, technicians, and homeowners. Diagnosed and resolved Android, iOS, and network adapter connectivity issues.
Service Desk Analyst
Office Partners 360
·
June/2025
–
Present
Resolved internal software and system issues through phone support and remote access. Performed remote troubleshooting and system configuration.
Customer Service Specialist
Jori International
·
May/2022
–
Present
Managed customer inquiries through phone, email, and chat regarding Canadian import requests. Assisted in resolving documentation issues affecting customs processing.
Technical Support Representative
Sykes Asia
·
October/2019
–
Present
Supported customers with connectivity and configuration issues for IoT devices. Diagnosed technical problems and guided users through troubleshooting procedures.
Subject Matter Expert (SME)
The Results Companies
·
April/2017
–
Present
Served as liaison between frontline support teams and management. Handled customer escalations involving billing disputes and rebate requests. Improved operational workflows through coaching.
