Freight Dispatch & Brokerage Assistant | Medical Billing Specialist

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Associate Degree

English proficiency Conversational

Professional Summary

👋 Hi, I'm Joshua Anthony B. Dorado, a Freight Virtual Assistant helping freight brokerages, dispatchers, and small carriers keep loads moving and paperwork clean.

🩺 Before freight, I worked as a Medical Billing Specialist, handling claims, documentation, and follow-ups in a deadline-driven environment where one wrong detail meant a rejected claim. I now bring that same accuracy, follow-through, and clear communication to logistics.

📦 HOW I CAN HELP YOUR BUSINESS
✅ Keep loads moving: load booking, dispatch coordination, and driver/broker communication
⏱️ Save your team time: check calls, tracking updates, and BOL/POD paperwork
📈 Support sales and margins: load board research, carrier screening, and RPM calculations
🤝 Improve customer experience: timely updates and clear communication
🔍 Reduce errors and delays: careful handling of rates, invoices, and documents
💵 Speed up payments: clean invoicing and follow-ups to keep AR moving

Skills & Experience

Skills

Accounting > Claims Processing 2-5 Years

Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation Less than 6 Months

Data Less than 6 Months

- Customer Service 5-10 Years

Quoting Less than 6 Months

HIPAA Compliance 2-5 Years

Microsoft Teams 2-5 Years

Customer Support > Insurance > Prior Authorization> Medical Billing 2-5 Years

Google Workspace 2-5 Years

Accounting > Accounts Payable > Accounts Receivable 2-5 Years

Screening Less than 6 Months

1. Email Support 2. Chat Support 3. Track and Trace 4. Logistics Management 5. Document Management (BOL, POD) Less than 6 Months

Load Booking & Tracking Less than 6 Months

Dispatch Coordination Less than 6 Months

Experience highlights

Medical Billing Specialist

Outsource Accelerator · January/2024 – Present

Increased claims success rate from 50% to 95% by implementing claim review and verification steps. Processed insurance claims, managed AR follow-up, patient collections, and billing inquiries.

Customer Service Representative

AFNI Philippines · April/2023 – Present

Resolved billing, account, and technical inquiries for telecom customers via phone, email, and chat. Documented interactions in CRM system.

Medical Claims Specialist

Legato Health Technology · October/2021 – Present

Reviewed and processed medical insurance claims while maintaining HIPAA compliance. Answered patient inquiries on medical bills and insurance coverage.

Customer Service Representative

Teleperformance Philippines · September/2020 – Present

Supported Centene health insurance pharmacy line by updating records, verifying coverage, and explaining plan details. Submitted prior authorization forms.

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