Technical Customer Support Specialist

Verified

$8/hr

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Outline

Looking for Full-Time work (12 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m all about delivering top-notch customer and technical support. I thrive on solving challenges and assuring everything runs smoothly, so you can fo

Skills & Experience

Skills

Office and Administration > Data Entry > Encoding 10+ Years

Subject Matter Expert / Technical Support 10+ Years

Technical Support Specialist 10+ Years

Customer service and technical support, effective communication, Active listener, problem solver, dependent, time management, Flexible. 10+ Years

Customer Support > Email Support and chat support 10+ Years

Experience highlights

FSO Lead (Manila, SG, & China) – Senior Specialist

HCLTech · July/2023 – Present

•Led FSO & HAM teams, overseeing resource governance and management.
•Managed ITSM and ITAM processes before transition plans, methodologies, break/fix, asset coordination, and inventory management using ServiceNow.
•ServiceNow INC, SR, and SC ticket handling and documentation.
•Supervised laptop/desktop provisioning, OS builds, and BAU-related knowledge base articles.
•Direct asset recovery, security coordination, and inventory management.

AV/IT Specialist - Senior Specialist

HCLTech · July/2022 – Present

•Acted as SME and SPOC for DKS AV System’s management and project oversight.
•Provide application support, identify known errors, and perform root-cause
analysis.
•Handle deskside support of generic workstations, application and hardware deployment, and system migration.
•Handle DoD/VDI requests and troubleshooting.
•Managed incident and service requests in ServiceNow (SNOW), handling IT Service and Change requests.
•Configured Citrix Workspace, Zscaler, Microsoft InTune, and RSA Sec

AV Specialist - Specialist

HCLTech · September/2016 – Present

•Overall SME and SPOC for DKS AV System’s utilization, management, and PM.
•Oversaw AV systems, including installation, video conferencing, and network- related issues.
•Managed AV projects, conducted system upgrades, and modifications, and trained IT engineers.

AV Operations (SME/SPOC) - Senior Analyst

HCLTech · November/2012 – Present

AV IMAC Operations Manager/TG3-Senior Technology Support Engineer

Fujitsu · May/2012 – Present

•Good working knowledge of AV installation, practices, and procedures.
•Led AV IMAC BAU operations and managed requests.
•Train AV IMAC engineers, perform health checks, and manage larger AV events.

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