Tech Support & Customer Service Pro | Virtual Assistant | Skilled in Zendesk, Hubspot, CRM Tools

Verified

$8/hr

Outline

Looking for Full-Time work (8 hours/day) at $8/hour

High School Diploma

English proficiency Fluent

Former top-performing Customer Service & Sales Rep with a proven track record in hitting targets and delivering exceptional customer satisfaction.

Customer Support > Healthcare Less than 6 Months

Customer Support > Technical Support 2-5 Years

Fraud Analyst 6 Months to 1 Year

Technical Support Representative

Vitruvian (Virtual Assistant) · February/2024 – Present

- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.

- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Note: It's from February 2024 to May 2025

Fraud Analyst

Telus · February/2023 – Present

-Analyzed data to identify fraud patterns and recommended preventive measure

Healthcare Representative

Concentrix · June/2022 – Present

- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.

Customer Service Representative (Chat/Voice)

Intouch-CX · March/2021 – Present

- Processed orders, service requests and applied information to customers.

- Completed call documentation while speaking with customers

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