Skills
Communication Skills
2-5 Years
Experience highlights
Customer Service Advisor
Concentrix
·
April/2021
–
Present
Email/Chat Support/Voice Representative for RHF LOB - Responding all
customers queries and concerns regarding their trading platform accounts such
as trading issues, log in issues, restricted accounts, and deposits and
withdrawals queries. It can be through email, chat or inbound calls.
•Customer Trust and Safety Support LOB (Fraud Support) - Handling inbound
calls from the customers with restricted accounts for possible and confirmed
fraud.