Skills
Customer Support > Customer Service > Payment Processing
6 Months to 1 Year
Customer Support, Order Entry
2-5 Years
Experience highlights
Operation Supervisor
FedEx Telperformance
·
November/2023
–
Present
Was part of the pioneer account and managed 3 LOBs within a year. Recognized as a Coached Champion, and led cross-functional teams to enchance overall performance.
Operation Supervisor
JPMC Teleperformance
·
February/2023
–
Present
Was promoted to Operation Supervisor and managed the customer service team.
Customer Service Representatives
JPMC Teleperformance
·
March/2022
–
Present
Assisting customers via the phone channel. Answering customer inquiries about their credit card application status.
Customer Service Representative
Pizza Hut - Iqor Davao
·
October/2021
–
Present
Assisting customers via the Phone channel. Take the customer order. Accurately entering them into the order management system.
Customer Service Representative
1800 Flowers - Inspiro
·
November/2020
–
Present
Assisting customers via the phone channel. Accurately entering them into the order management system. Verify product availability, pricing, and shipping details. Provide clear order status updates and tracking information. Suggest related products or services and promote new or seasonal items in a helpful, non-intrusive manner. Handle returns, replacement and modification of orders as needed, ensuring customer satisfaction.
