Skills
Multitasking
2-5 Years
Oral & written communication
2-5 Years
Cold Calling & Outreach
2-5 Years
Customer Service & Support
2-5 Years
Outbound and Inbound Call handling
2-5 Years
Software Proficiency
2-5 Years
Problem-Solving & Conflict Resolution
2-5 Years
CRM and Ticketing Systems Knowledge
2-5 Years
Experience highlights
Merchant Success Manager
Concentrix
·
March/2022
–
Present
Assisting merchants managing their account, orders, payments, and platform-related issue.
Sales & Lead Generation
Alorica
·
January/2022
–
Present
Conducted outbound sales calls 400+ calls daily. Achieved a 50% conversion rate on outbound sales calls. Identified customer needs and recommended suitable products and services.
Technical Support
Alorica
·
March/2021
–
Present
Customer-focused Sales Associate with strong communication skills and a positive attitude, delivering
excellent customer service while supporting sales goals
Sales Associate.
Travel Support Specialist
WNS Global Services
·
February/2021
–
Present
Delivers exceptional travel support, helping clients save time and avoid disruptions.
E-commerce Support
Tech Mahinda Philippines
·
August/2020
–
Present
Listening to customers' concerns and handling complaints and returns. Giving detailed explanations of services or products.
