Customer Support Specialist

Verified

$4/hr

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Outline

Looking for Part-Time work (4 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Years of experience with taking inbound and outbound calls, email and calendar management, and dropshipping.

Skills & Experience

Skills

Customer Support > Chat Support> Customer Support Inbound and Outbound>Active Listening 5-10 Years

Experience highlights

Customer Support Specialist

Daabee, Singapore · February/2023 – Present

*Sent email responses to our customers whenever they had questions about their online orders from our marketplaces, and addressing their inquiries regarding the products we offer.
*Made an outbound call each time we received a missed call to response to their inquiry.
*Made follow-up on each orders making sure customers received them on time.

Amazon Dropshipper

The Ecom Project · May/2022 – Present

*Worked on product research, product listing, store pricing & repricing, inventory checks, order fulfillment, refund processing, order tracking, cancellations, and returns while closely monitoring and maintaining store's health.
* Provided email/chat support to the customers and sellers to ensure the transaction will go smoothly, as well as address any concerns or inquiries.

Customer Service Representative

Qualfon, Dumaguete · February/2017 – Present

*Assisted customers with their concerns using active listening to ensure customer satisfaction.
*Received calls by utilizing the company's tools and system.
*Recorded all customers' confidential information and assured no one can access it without their consent.
* Maintained strong company product and service knowledge.

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