Customer Service Representative

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Dedicated operations professional with 3 years of experience in the BPO Healthcare industry,
progressing from Customer Service Agent to Supervisor and Assistant Manager. Skilled in prior
authorization processing, medication coverage verification, and pharmacy claim resolution. Strong
leadership background in coaching teams, monitoring performance metrics, and optimizing
processes. Proven ability to drive KPIs, ensure operational excellence, and lead high-performing
teams.

Skills & Experience

Skills

HIPAA Compliance 2-5 Years

Customer Service Representative 6 Months to 1 Year

Assistant Manager 1-2 Years

Operations Supervisor 1-2 Years

Office and Administration > Quality Assurance 1-2 Years

Microsoft word 2-5 Years

Google Docs 2-5 Years

Cost Estimate > Microsoft Excel 2-5 Years

Accounting>Bank Reconciliation>Accounts Receivable>Bookkeeping > Accounts Payable>>Quickbooks and SAP business one>Ms Excel>Google sheets 2-5 Years

Experience highlights

Operations Assistant Manager

Unknown · November/2024 – Present

Collaborated with supervisors to identify performance gaps and implement improvement strategies. Streamlined client calibration sessions, reporting, and workforce coordination.

Operations Supervisor

Unknown · September/2023 – Present

Led and coached 18 agents to achieve performance targets. Monitored AHT, QA scores, attendance, and customer satisfaction metrics for each agent.

Customer Service Representative

Unknown · August/2022 – Present

Processed prior authorization requests, verified medication coverage and cost, addressed pharmacy claim rejections, explained medication denials, and guided customers through coverage determination.

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