Skills
Team Leadership
10+ Years
Asset management
5-10 Years
Communication
10+ Years
Compliance
10+ Years
Customer EXPERIENCE
10+ Years
Auditing
Less than 6 Months
Office and Administration > Admin Data Processing > SAP
5-10 Years
SAP, Oracle and Maximo Systems
2-5 Years
Process Documentation
5-10 Years
STAFF TRAINING DEVELOPMENT
10+ Years
Human Resources > HR Management > Administrative Works > Operations Management
10+ Years
Investigation
5-10 Years
CRM management
2-5 Years
Customer Support > Chat Support >Technical Support
1-2 Years
Experience highlights
Station Master
RKH Qitarat – Doha Metro
·
February/2023
–
Present
Led station operations delivering safe, reliable transit services. Managed network-wide competence assessments for personnel. Authored incident reports and directed post-event investigations. Resolved equipment and facility faults via corporate tracking systems.
Event Line Ambassador – Green Line / All Lines
RKH Qitarat – Doha Metro
·
January/2022
–
Present
Coordinated event readiness and transit operations for major-scale events. Managed Event Liaison Officers and cross-departmental preparation goals. Produced SOPs, executive updates, and station briefings. Supported recruitment, crowd management, and radio training.
Line Service Manager – Gold Line / Green Line
RKH Qitarat – Doha Metro
·
December/2018
–
Present
Managed team performance against KPIs for 11 stations. Led station mobilization, equipment testing, and roster coordination. Directed safety investigations, compliance audits, and recruitment selections. Created Lost & Found workflows and asset documentation.
Senior Facilities Administrator
Serco Dubai Metro – Rashidiya Depot
·
May/2014
–
Present
Liaised with external suppliers for facilities and accommodation management. Maintained asset records, filing systems, and department databases. Tracked monthly budget compliance, invoices, and SAP procurement.
Customer Experience Station Coordinator
RKH Qitarat – Doha Metro
·
March/2011
–
Present
Managed team leaders and optimized customer-facing workflows. Trained 1000+ staff on ticketing and station operations. Developed training workbooks for automated fare collection systems. Conducted competence assurance assessments.
