Skills
Office and Administration > Quality Assurance
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
2-5 Years
Less than 6 Months
Communication Skills
2-5 Years
Analytical Skills
2-5 Years
Compliance
2-5 Years
Team Collaboration
2-5 Years
~Data Entry
2-5 Years
CRM > Salesforce
1-2 Years
Customer service > Sales Representative > Customer Support
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
2-5 Years
Data & Operations
1-2 Years
Experience highlights
CAM Assistant
International Client
·
January/2025
–
Present
Facilitated resident-board communication, managed homeowner emails and requests via Townsquare and Salesforce, tracked maintenance progress, and ensured compliance with governing regulations.
Platform Experience New Associate
Accenture Philippines
·
August/2021
–
Present
Supported product data operations, analyzed data per guidelines, reviewed processes for product-specific skills, and oversaw compliance with industry regulations and quality assurance.
Customer Support Associate
Alorica Philippines
·
November/2018
–
Present
Provided general care support, answered customer chats and emails regarding billing and mobile issues, processed payments, and issued credits for returns and damaged merchandise.
On-The-Job-Training
Landbank Of the Philippines
·
November/2016
–
Present
Updated loan forms, received new loan applications, encoded applicant information, answered customer inquiries, verified cheque balances, and assisted new ATM/Savings Account applicants.
Student Assistant
Eastern Samar State University
·
November/2015
–
Present
Assisted admin aides, organized scholarship application forms, encoded student information, and communicated with other offices regarding scholarship grant updates.
